The Stars in Our Eyes

    Hotels are built by people, around people, and for people—in other words, people are important. While some believe that the guests are the most important part of a hotel, in our eyes, it’s the employees that make the magic happen day-in and day-out. Despite the challenges we faced in 2020, employees in hotels across the state continued to shine and outperform even the greatest expectations—they organized support drives for coworkers, they opened their doors to strangers in need, and they saved lives (both figuratively and literally).

    During the 2020 Stars of the Industry Awards ceremony, CHLA made an opportunity to celebrate the most essential parts of hotel families—the employees. Many of the recognized employees did not act for the recognition, but simply out of desire for excellence. The CHLA Team recognizes these employees and thanks them for their hard work, courageous acts, and general fortitude.

    Outstanding Lodging Employee of the Year

    Outstanding Manager of the Year

    Outstanding General Manager of the Year

    Stevan Porter Emerging Hospitality Leader of Year Award

    This award honors an exemplary lodging employee younger than 30 years who has demonstrated superior professional dedication, leadership, and a fresh perspective to their job.

    WIL Connect Leader of the Year Award

    This award is given to a female hospitality professional who serves as a leader and role model within the hotel community.

    Community Service Award

    This award is given for programs that demonstrate the individual property’s responsiveness to the local community.

    Good Earthkeeping Award

    This award recognizes lodging properties that have developed a culture toward integrating environmental management practices that improve everyday operations and the bottom line, while maintaining quality service and meeting guest expectations.

    Guest Relations Award

    This award is given for programs that develop a climate conducive to new or repeat business, create goodwill among guests or effectively solve guest complaints.

    HD Supply Housekeeping Award

    This award recognizes housekeepers/room attendants who show commitment to extraordinary guest service, exceptional cleanliness of guest rooms and public areas, and a true passion for the hospitality business.