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Many Things Have Changed, but Today’s Focus on the Guest...

Fairmont Grand Del Mar has a long-standing tradition of setting benchmarks for service excellence in the industry, and today is no different. For decades discerning...

Adapting to Changing Times

Such interesting times we are living in! –Katie Dunn, Marketing Manager, Balboa Bay Resort As the General Manager of Balboa Bay Resort, a luxury resort...

Delivering Great Experiences

The Evolution of Luxury Guests As the nature of luxury travel continues to evolve during the COVID-19 pandemic, we have found that the expectations of...

Forget the Prevent Defense & Embrace the Blitz

To view Petra Risk Solution’s re-opening checklist, please click here. “You’re playing the Prevent Defense when you really need to Blitz!” This risk management advice...

Beyond the Curve: Employment Issues Facing Hotels as They Reopen

During recent months, our country has been acutely focused on flattening the COVID-19 curve. As we look toward life after the worst of the...
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