Tag: COVID-19
JW Marriott San Francisco Union Square’s Distance-Learning Hub
On lined paper with lots of “hearts” drawn at the bottom of a thank you note, a grade-school student’s words crystallized the impact of...
Many Things Have Changed, but Today’s Focus on the Guest...
Fairmont Grand Del Mar has a long-standing tradition of setting benchmarks for service excellence in the industry, and today is no different.
For decades discerning...
Adapting to Changing Times
Such interesting times we are living in! –Katie Dunn, Marketing Manager, Balboa Bay Resort
As the General Manager of Balboa Bay Resort, a luxury resort...
Delivering Great Experiences
The Evolution of Luxury Guests
As the nature of luxury travel continues to evolve during the COVID-19 pandemic, we have found that the expectations of...
Forget the Prevent Defense & Embrace the Blitz
To view Petra Risk Solution’s re-opening checklist, please click here.
“You’re playing the Prevent Defense when you really need to Blitz!” This risk management advice...
Beyond the Curve: Employment Issues Facing Hotels as They Reopen
During recent months, our country has been acutely focused on flattening the COVID-19 curve. As we look toward life after the worst of the...
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