After the Wildfires

Insurance and Rebuilding Challenges for Hotels in California’s Wildfire Hazard Zones Hotels have not been immune from the devastation wrought by wildfires in California over...

California Legislature Passes New Employment Laws

Some Take Effect Now In this time of COVID and high unemployment, the California Legislature has chosen not to take its metaphorical foot off the...

California Wildfires

Employee Pay, Smoke Protection By August 19, more than 360 wildfires were simultaneously raging across California, destroying property and prompting evacuation of hundreds of thousands...

Hiring Process

Dear HR Managers, This is what you should look for in a staffing firm and a new employee... Hiring is one of the most important decisions...

How To Handle Unprecedented Workplace Tension This Election Season

What a year! 2020 has been full of challenges, both personal and professional. Personally, each of us have our own story. Professionally, workplaces have...

Four Ways COVID-19 has Changed Hotel Operations for the Better!

Ask anyone working in hotels about the impact of COVID-19 on their industry and the responses are likely to include the words “devastating,” “disastrous,”...

Handlery Foundation Donates $20,000 to CHLA Hospitality Foundation

Funds support education of future hospitality industry leaders SACRAMENTO, CA – (Sept. 29, 2020) –The California Hotel  & Lodging Association Hospitality Foundation proudly announces the...

Many Things Have Changed, but Today’s Focus on the Guest...

Fairmont Grand Del Mar has a long-standing tradition of setting benchmarks for service excellence in the industry, and today is no different. For decades discerning...

Adapting to Changing Times

Such interesting times we are living in! –Katie Dunn, Marketing Manager, Balboa Bay Resort As the General Manager of Balboa Bay Resort, a luxury resort...

Delivering Great Experiences

The Evolution of Luxury Guests As the nature of luxury travel continues to evolve during the COVID-19 pandemic, we have found that the expectations of...

Hotelier Profile: Pam Ryan

Pam Ryan is a quintessential hospitality veteran who worked her way through the ranks to become a successful hotelier. Now General Manager of a...

CHLA Member Benefit: Meet Pierre Your Mobile Concierge

“Sparking conversation is the first step towards building brand loyalty, and Pierre’s AI makes it easy for hotels to do that at scale.” – Robyn...

Reopening Guidance for Hoteliers

People’s expectations of normal have changed and getting “back” will require planning, enhanced communications, and above all else, adaptability. Just like the myriad of...

Avoiding Fraud in the PPE Market

As with any situation where demand for a product skyrockets, unscrupulous businesses have infiltrated the market for Personal Protective Equipment (PPE) and are supplying...

As Tourism Returns, Security Personnel Should Watch for Human Trafficking

Within the COVID-19 pandemic, there has been another crisis brewing. While hotels have been grappling with budget shortfalls, staff furloughs, and social distancing guidelines—human...

Crisis Management

In May, as Minneapolis, New York City, Los Angeles, and dozens of other major US cities faced protests and civil unrest, hoteliers found themselves...

Reopening Hospitality in California

During the COVID pandemic, hotels have faced unprecedented challenges to remain operational and keep their staff employed. The time to reopen finally seems to...

Déjà Vu—Troubled Loans Once Again the Issue of the Day (Workouts...

During the financial crisis that started in 2008, many clients needed to invoke workout and reorganization strategies and tactics to save their hotels. As...

Reopening During the New Normal

As we hear that it might be awhile before things are really “back to normal”, will they ever truly to be normal again? What...

Hospitality: It’s About the People

Though we face unprecedented times, hoteliers across the state have stepped up to help others. When writing this article, we originally envisioned highlighting one or...